123ContactForm takes great interest in providing online forms that are protected at all levels. From the hosting packages we use to the antispam solutions that we offer, everything is aimed at creating a secure experience for our users. Your account, your forms and the collected data are subject to various mechanism that ensure their security, integrity and confidentiality.

Professional hosting
Our platform runs on dedicated servers provided by ServInt. All information is stored in data centers that feature multiphase power redundancy, backup power generation systems, industrial-quality cooling, fire suppression. The facilities are under CCTV surveillance and biometric access control and are monitored 24/7. The virtualization layer run by ServInt servers provides high levels of redundancy and daily backups.
Antispam protection
Forms can be protected from spam in various ways. You can adjust antispam features in the Settings → Security section. For a start, there’s CAPTCHA protection, which makes it very difficult for robots to abuse your form. Based on your choice, the verification image will appear each time the form is accessed, will change daily or will only show up when the form seems to be abused (smart CAPTCHA), i.e. when multiple form submissions are made from the same IP address. You can also use IP limitation and restrict the submissions coming from the same IP to a certain number per day, e.g. 1.
You can also use country filters. To do this, you simply need to check the option Reject submissions from the following countries and type in the country codes that you want to reject (you’ll find these codes in an attached list). If your form is intended only for specific users, you can even set up password protection and share the keyword with the specific users only.
Phishing shutdown
We are much aware of the fact that forms are used on the web to collect private information (email addresses, passwords, credit card information) from people. We use human review and automated abuse detection to make sure that the web forms created by users of our service are not used in this purpose. For example, forms created on the Free plan and containing certain field labels are banned automatically. Further, our security scripts notify us each time a suspicious form or account is detected; we check user activity and shut down the account, if it is, indeed, malicious. Forms can be reported as abuses using the Report abuse link at form bottom.
If a phishing attempt escapes our security measures, it does so for a short while. After the form is shut down, harmed parties are provided with a document containing the data collected through the form, so that affected persons can be alerted. Qualified authorities that take legal action against online criminal activity are provided with user registration details, logs and IP addresses pertaining to abusive accounts.
Other provisions
Backup copy. A backup copy of your form submissions is stored on our servers. If you delete submissions accidentally, we’ll retrieve them from there. That’s the only reason why the backup copy exists. It is generated by default for every new form. If you don’t want the copy to be created, let us know.
SSL encryption. Platinum accounts benefit from SSL form encryption. SSL encryption is a protocol that secures communication over the Internet. With SSL, all data sent through the form is unreadable for any robot or person that tries to intercept communication. Accepting payments through forms is hence possible only with the Platinum plan.
Confidentiality. According to our Terms of Service, your account data and the information collected through forms are confidential. No information will be used, shared or sold and all collected data is rightfully yours.