Who said tech customer support isn’t fun?
What could be amusing about doing customer support for an online form builder? Not much, you’d say. But, as Peter has discovered last night, some users can really put a smile upon your face. And, as the rest of the team have discovered this morning, some transcripts can really make your face hurt from laughing.
Date: 29.05.2012
Chat time: 17m 32s
Transcript
Visitor: HELP!!!!! I”M STUCK!
Peter: Hello
Visitor: HEY OPERATOR PETER!!!!
WHAT”S THIS SITE I”M ON?
Peter: We offer a service for creatin online forms
Peter: How can we help you?
Visitor: Do you drive trains?
Peter: No, we offer a service for creating online forms
Visitor: Why are you named operator peter then?
Peter: Because this is my name
Visitor: Your parents named you OPERATOR? Are you by chance native?
Peter: operator is not the surname, it just refers to my job
Peter: chat operator
Visitor: OH! So can you help me then?
Peter: please tell me your problem
Visitor: Can I link my order form to paypal?
Peter: Yes
Visitor: How? Yes is very vague
Peter: Here is more information about payment integration (including PayPal)
http://www.123contactform.com/docs/payments/
Visitor: Your so nice operator Peter. I hope my child grows up to be like you
Visitor: If I have any more questions I’ll be back, but for now have yourself a GREAT day petey 
Peter: You’re welcome
Peter: I am here for any help you need
Visitor: Tell your boss I say that you should get a raise
Peter: Thank you for your nice words
Visitor: No I’m serious Peter, you really deserve it
If you want to have a talk with our live chat operators (you can even ask for support!), they can be reached 16 hours a day on our website, www.123contactform.com.
About the Author
Alexandra Draghici is the Community Manager of 123ContactForm. She assists the communication between the support and development teams. Alexandra likes web design and development and teaching online and offline.
May 30th, 2012 at 4:52 pm
and there I was thinking that this would end up being a ‘Clients from Hell’ material
May 30th, 2012 at 4:56 pm
You should definitely consider a raise!
May 31st, 2012 at 10:17 am
@Alex given the raise recommendation I would suggest him for a “Clients from Heaven”.com
July 2nd, 2012 at 3:55 pm
[...] and do all kind of wicked things with them – such as posting them on the Blog, as you may see here; 3. Of course, it’s [...]
July 5th, 2012 at 5:05 pm
hahahaha i’d like to become one of your tech supports.. i wanna encounter visitors like this one. hahahahaha